Salary Range:              $49,138 

Duties/Responsibilities:

• Provide technical support to the organization's end users in a timely and professional manner via direct interaction, remote desktop, telephone, and email.
• Install, troubleshoot, maintain, and upgrade Windows PC hardware and software.
• Create / modify employee accounts in Active Directory.
• Assign appropriate security permissions and access to software, as authorized by management-level / supervisory staff.
• Accurately document resolutions of issues in help desk ticketing system.
• Test / deploy new OS images.
• Assist IT team to ensure efficient operation of the organization's IT environment.
• Maintain accurate inventory database for tracking all IT equipment.
• Collaborate with IT team members to assist with infrastructure upgrades and transitions.
• Manage the organization's anti-virus end-point security software.
• Provide support with complex projects as requested by IT administrators.

Why Join Our Team:

Qualifications/Requirements:

• Graduation from an accredited four year high school or GED. Associate or Bachelor degree in an IT related field preferred.
• Valid Tennessee Driver license.
• Must be able to perform the physically-demanding aspects of the job, including lifting up to 60 pounds, bending, stooping, working in confined spaces, and sitting for extended periods of time.
• Previous IT experience with Windows operating system in a business enterprise environment; experience installing, maintaining, and repairing computer hardware components and software applications; or
• Any equivalent combination of education and/or experience.

Full Time Benefits:

Interested?

Visit https://ethra.e3applicants.com/ to apply and submit resumes.  Accepting resumes through 10/28/2025.  To be considered for the position, all applicants must apply at the above link.

East Tennessee Human Resource Agency, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, sexual orientation, gender identity, or other legally protected status.

Disclaimer:  This position requires a criminal background check.  Therefore, you may be required to provide information about your criminal history in order to be considered for this position.