Customer Service Representative

Location:                 Knoxville, Tn.

Employment Status: Full-time

Hourly rate:             $14.50


Duties/Responsibilities:

  • Assist with the coordination of a variety of administrative and scheduling activities associated with call center operations for a rural transportation system.
  • Answer incoming calls from clients requesting transportation services.
  • Utilize a computer based system to enter client information.
  • Assist with scheduling the pick-up and delivery of clients and checking e-mails and daily faxes for trip cancellations and/or add additional trips for Drivers' daily schedules.


Why Join Our Team:

  • Monday - Friday
  • No weekends
  • Flexibility
  • Excellent Benefits
  • Work-Life Balance


Qualifications/Requirements:

  • Graduation from an accredited four year high school or GED program;
  • Considerable experience dealing with the public;
  • Considerable experience performing customer service related activities and related administrative functions;
  • Good organizational, interpersonal skills and decision making skills; or
  • Any equivalent combination of education and/or experience.
  • Valid TN driver license.


Full Time Benefits:

  • 401k Retirement
  • Annual/Sick Leave
  • Medical, Dental, and Vision Insurance
  • Teladoc
  • 14 Paid Holidays


Additional Benefits:

  • Wireless Cellular Discount (Selected Carriers)
  • Qualified Employer Under Public Service Loan Forgiveness Program (PSLF)


Interested?

Visit https://ethra.e3applicants.com/ to apply and submit resumes. Accepting resumes through 3/28/2025. To be considered for the position, all applicants must apply at the above link.

East Tennessee Human Resource Agency, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, sexual orientation, gender identity, or other legally protected status.

Disclaimer: This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.